Privacy Policy

This policy explains what information Waiheke Concrete Driveways collects when you use this website or get in touch with us, what we do with it, and what rights you have over it.

1. Information We Collect

When you contact us through the site, we collect what you give us:

• Full name
• Email address
• Phone number
• Project details (e.g. type of concrete work, size, location)
• Any additional information you voluntarily provide

We also receive some limited technical information automatically:

• IP address
• Browser type
• Pages visited on our website

2. How We Use Your Information

We ask for the minimum we need to quote and carry out work. If a field is not necessary for that, we do not ask for it.

• Respond to your enquiries and provide quotes
• Communicate with you regarding your project
• Improve our services and website experience
• Maintain internal records

We use the information you provide to respond to your enquiry, prepare and send a quote, arrange a site visit, carry out agreed work, invoice you, and keep records of jobs we have done.

3. Legal Basis for Processing (GDPR)

We do not sell your information, and we do not pass it to third parties for their own marketing.

• Your consent (when submitting a form)
• Performance of a contract (to provide requested services)
• Legitimate business interests (to improve our services)

4. How We Protect Your Information

Where the General Data Protection Regulation applies, we rely on your consent when you submit an enquiry, on the performance of a contract when we are quoting or carrying out work, and on our legitimate interest in maintaining ordinary business records.

• Unauthorised access
• Loss or misuse
• Disclosure or alteration

Enquiries submitted through this site are transmitted over an encrypted connection and stored in access-controlled systems. Access is limited to people who need it to do their job.

5. Sharing Your Information

No system is completely secure, and we cannot guarantee absolute security, but we take reasonable steps to protect what you give us against loss, misuse and unauthorised access.

• Trusted service providers (e.g. email hosting or CRM systems)
• Legal authorities if required by law

We share your details only where it is necessary: with service providers who operate our website, email and enquiry systems on our behalf, and where we are required to do so by law.

6. Data Retention

Anyone handling your information on our behalf is required to protect it and may only use it for the purpose we engaged them for.

• Respond to your enquiry
• Fulfil our services
• Comply with legal obligations

We keep enquiry and job records for as long as we need them for the work, for our business records, and to meet any legal or tax obligations. After that they are deleted or anonymised.

7. Your Rights

You can ask us what information we hold about you, ask us to correct anything inaccurate, ask us to delete it where we are not required to keep it, and withdraw consent for future contact at any time.

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent at any time

To exercise any of these, contact us using the details below. We will respond as promptly as we can.

8. Cookies

This site uses cookies to keep it working properly and to understand in general terms how visitors use it. Most browsers let you block or delete cookies in their settings.

9. Third-Party Links

Blocking cookies may affect how parts of the site behave, though the core information will remain accessible.

10. Updates to This Policy

We sometimes link to other websites. Once you follow a link you are on someone else site, governed by their privacy policy, and we have no control over how they handle your information.

11. Contact Us

We may update this policy from time to time, for instance if our systems or legal obligations change. The current version is always the one published on this page.

If you have any questions about this policy or about the information we hold, contact us on (09) 888 0684.